📄 FAQs – Frequently Asked Questions
🛍️ 1. How can I place an order on Elixara Legacy?
Ordering is super easy! Just browse your favourite products, click “Add to Cart,” and checkout with your preferred payment method. You’ll receive an email confirmation once your order is placed.
🕑 2. How long does delivery take?
We offer fast and reliable UK-wide shipping. Orders are usually delivered within 2–5 working days. You’ll receive tracking information as soon as your order is dispatched.
🌍 3. Do you offer international shipping?
At the moment, we deliver within the UK only. However, international shipping is coming soon — stay tuned!
🔄 4. Can I return or exchange an item?
Yes! We offer a 14-day return policy. Products must be unused, unopened, and in original condition. To initiate a return, email us at info@elixaralegacy.co.uk with your order number.
🔒 5. Are my payments secure?
Absolutely. Our site is encrypted with SSL security and all payments are processed through trusted gateways like PayPal, Visa, Mastercard, and Apple Pay for complete safety.
🎁 6. Are all products on your store original and genuine?
Yes — 100%! We work directly with brands or their authorised UK distributors. Every product listed on Elixara Legacy is authentic, brand-new, and comes from a trusted source.
🏷️ 7. Do you sell fake or replica products?
Never. We strongly stand against fake products. We are official resellers and partners with brands, so you can shop with complete confidence.
📦 8. I received a damaged or wrong item. What should I do?
We’re sorry for the inconvenience! Please contact us at info@elixaralegacy.co.uk with your order details and a photo of the issue — we’ll make it right ASAP.
🤝 9. Do you work directly with brands?
Yes, we work in collaboration with official brands and their authorised suppliers. Our mission is to bring customers original brand products under one trusted platform.
✅ 10. Why should I trust Elixara Legacy?
Because we believe in transparency, quality, and authenticity. Every product on our site is handpicked, quality-checked, and comes from reliable sources. We're committed to providing a seamless shopping experience.
🧴 11. Do you offer vegan or cruelty-free products?
Yes, we stock a wide range of vegan and cruelty-free products. Look for tags like "Vegan" or "Cruelty-Free" on product pages for details.
📩 12. I want to collaborate or become a supplier. How can I reach you?
We’re always open to partnerships. Whether you’re a brand, influencer, or business, feel free to email us at info@elixaralegacy.co.uk for collaborations, wholesale, or B2B enquiries.
❓ Still have questions?
Email us at info@elixaralegacy.co.uk — our friendly team will respond within 1–2 working days.
